Terms and Conditions

The use of the FREE SPIRIT Online Mall is subject to the following terms and conditions. By entering this Website or signing up as a member of the FREE SPIRIT Online Mall frequent flyer program you accept these terms and conditions.

1. General

1.1. Only one FREE SPIRIT account (Account) per person will be allowed and Miles will only be earned on one account per person.

1.2. In the event that an Account is dormant for a period exceeding 12 months we may terminate that Account.

1.3. The FREE SPIRIT Online Mall is for the sole use of individuals acting in their private capacity and is not for commercial purchases. If we suspect that an Account is being used other than for personal use, we may terminate membership.

1.4. If we suspect fraudulent or suspicious activity we reserve the right to place an Account on hold, suspend transactions and/or terminate membership.

2. Miles rewards process

2.1. As a member of the FREE SPIRIT Online Mall frequent flyer program, you will earn Miles from retailers displayed on our Website. We will make every effort to ensure the Miles offers are correctly illustrated.

2.2. You must be signed in to this Website and use our links to the participating retailers' sites to be eligible for Miles. You cannot earn Miles for purchases that you make prior to signing in the FREE SPIRIT Online Mall.

2.3. Any goods or services ordered by you give rise to a contractual relationship with the participating retailer and not with us. The purchase of goods or services from participating retailers is subject to their terms and conditions of sale. If you have a complaint regarding the goods or services provided to you or regarding any delay or other delivery issue, this is a matter which must be taken up with the retailer in question, not us. We make no warranty with regard to any products or services obtained by you from participating retailers and hereby expressly exclude all representations and warranties including those as to title, fitness for purpose, merchantability and/or satisfactory quality regarding goods and/or services obtained from participating retailers through the FREE SPIRIT Online Mall program.

2.4. You become eligible for Miles when the participating retailer confirms and approves the purchase. This is something, which is determined entirely by the retailer. Depending on the retailer's returns policy this will normally be done within 60 days, however, some participating retailers may take longer.

2.5. If the transaction results in a refund or is cancelled, no Miles will be earned.

2.6. Where Miles have been posted to your FREE SPIRIT Account, but the transaction is later reversed by the participating retailer or cancelled by you, for whatever reason, we reserve the right to deduct such Miles from your Account.

2.7. Miles have no equivalent cash value except as set out in these terms and conditions.

2.8. Miles may only be earned on the net value excluding sales tax, all other taxes, surcharges and any additional costs such as shipping.

3. Tracking

3.1. Transactions are electronically tracked and reported back by the participating retailer. We cannot be held responsible if for any reason retailers are not correctly reporting sales to us or reporting back at all. We will, however, use reasonable efforts to ensure correct reporting by participating retailers. However we do not accept liability if retailers fail to do so.

3.2. All participating retailers’ transactions are tracked through the use of cookies. It is your responsibility to ensure that cookies are enabled with your browser and ensure that any security software on your computer does not block cookies.

4. Website content

4.1. The information on this Website does not constitute financial advice or an offer for financial services or financial products. Should you wish to proceed with any transaction, you should obtain your own independent advice in relation to whether any financial service or financial product is appropriate for your needs or expectations.

4.2. This Website does not endorse or give any warranty in respect of any product offered by any participating retailer nor is there any implied or actual offer made by this Website in respect of such products. Participating retailers may pay commissions to us and in the event that it is required you will be advised of such commissions by participating retailers.

5. Website changes and modifications to Terms and Conditions

5.1. The content of this Website and the Terms and Conditions are subject to change at any time at our sole discretion. These changes are not required to be delivered as individual notifications to FREE SPIRIT Members. When changes are made, we will make a new copy of these terms available here. We would advise you to make regular visits even if you are not intending to make a purchase.

6. Copyright

6.1. This Website is protected by copyright. The software is our exclusive property and we retain all rights, title and interest in and to the software throughout the world, including any modifications to and improvements to it.

7. Third party websites

7.1. We are not responsible for the content or availability of any of the third party websites that link from this Website.

8. Disclaimers

8.1. Risk must remain entirely with the member who is seeking to make use of FREE SPIRIT Online Mall.

8.2. We cannot be held responsible for any failure:

  • 8.2.1. of this Website; or
  • 8.2.2. in the system of communication between you and us, of whatever type or for whatever cause, which is beyond our reasonable control.

8.3. We cannot be held responsible any unauthorized dealings with your Account of any kind.

9. Indemnity

9.1. You agree to indemnify FREE SPIRIT Online Mall against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) that may occur in connection with the use of this Website. We take reasonable care and skill to ensure that the data provided on this Website is accurate and up to date. However, we give no warranty as to the accuracy of any information on this Website and do not accept liability for any resulting damage or loss.

10. Privacy policy

10.1. Spirit and Collinson Latitude Ltd understand and respect your desire for privacy and we extend that courtesy to all visitors to this Website. To this end we would like you to know how we use any personal information you entrust to us.

10.2. For each visitor to this Website, our web server does not automatically recognize any information regarding the domain name or email address. Any information we collect is:

  • 10.2.1. Used to improve the content of this Website;
  • 10.2.2. Used to customize the content and/or layout of this Website for each individual visitor;
  • 10.2.3. Used to notify members about updates to this Website;
  • 10.2.4. Used by us to contact members for marketing purposes.

10.3. With respect to email address information.

Email address information is only collected when a member communicates with us via email or when the user volunteers this information, such as in a survey and/or registration on the site. If you do not want to receive information from us via email, please let us know by contacting us.

10.4. Third party websites.

10.5. We are not responsible for the content or the privacy policies of websites that link to or are linked from FREE SPIRIT Online Mall.

10.6. With respect to telephone number information.

10.7. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

10.8. With respect to cookies.

10.9. We use cookies to store visitors' preferences and record past activity at a site in order to provide a better service when visitors return to this Website.

10.10. With respect to security.

10.11. We always use industry standard encryption technologies when transferring and receiving consumer data exchanged with this Website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at this Website. This includes financial information (e.g. credit card account information), unique identifier information (e.g. customer number or password), transaction information (e.g. dates on which customers made purchases, amounts and types of purchases), communications from the consumer/visitor to this Website (e.g. emails, customer enquiries) and content information (e.g. name, address, telephone number).

10.12. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information and communications. Consumers can have this information corrected by writing to us. From time to time we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes on this Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at this Website periodically. If you feel that this site is not following its stated information policy, please contact us.

11. Virus Disclaimer

Reasonable efforts are made to ensure that material is virus-free before being placed on this Website. However, in the unlikely event of any loss, disruption or damage caused by a computer virus, we cannot be held responsible for any loss, disruption or damage to your data or computer system that may occur whilst using material derived from this Website.

12. Site operator information

This website is operated by Collinson Latitude Ltd, Registered office: Cutlers Exchange, 123 Houndsditch London, EC3A 7BU UK .Registered no. 6708136. Registered in England and Wales.

13. Governing law

These Terms and Conditions shall be governed by and interpreted pursuant to the internal laws of the State of TBC, excluding any laws regarding the choice or conflict of laws, and you agree to the jurisdiction of the TBC courts to resolve any dispute in connection with this Service.